Shipping policy

SHIPPING POLICY

Last updated: July 2026

Thank you for shopping with Luxanova. We are committed to delivering your order as quickly and efficiently as possible.

Shipping Destinations

Luxanova currently ships exclusively within the United Kingdom.

At this time, we do not offer international shipping.

Order Processing Time

All orders are processed within 24 to 48 business hours after payment has been successfully received.

Orders placed on weekends or public holidays will be processed on the next business day.

Please note that processing times may be slightly longer during peak periods, promotional events or public holidays.

Delivery Time

Once your order has been dispatched, the estimated delivery time is:

6 to 9 business days

Delivery times are estimates only and may vary depending on your location, weather conditions, carrier operations or other circumstances beyond our control.

Shipping Costs

Standard Delivery: £4.99
Free Delivery on all orders over £100

Shipping costs are displayed during checkout before payment is completed.

Order Confirmation

After placing your order, you will receive:

an order confirmation email;
a shipping confirmation email once your order has been dispatched.

If you do not receive these emails, please check your spam or junk folder or contact our Customer Support Team.

Order Tracking

Where available, tracking information will be provided by email once your order has been shipped.

Please allow up to 48 hours for tracking information to become active.

Delivery Delays

While we make every effort to deliver orders within the estimated timeframe, delays may occasionally occur due to:

adverse weather conditions;
customs or security checks (where applicable);
courier disruptions;
public holidays;
force majeure events;
high order volumes.

Luxanova cannot be held responsible for delays beyond our reasonable control.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping information.

If an incorrect or incomplete delivery address is provided, this may result in delays, additional delivery charges or the cancellation of the order.

Luxanova cannot be held responsible for deliveries affected by incorrect information provided by the customer.

Lost or Damaged Parcels

If your parcel arrives damaged or appears to have been lost during transit, please contact us within 48 hours of the expected delivery date.

Please include:

your order number;
photographs of the damaged packaging or product (if applicable);
a description of the issue.

We will investigate the matter with the carrier and work to provide an appropriate solution as quickly as possible.

Delivery Refusal

If a delivery is refused without a valid reason, or if the parcel is returned because the customer failed to accept delivery, Luxanova reserves the right to deduct any shipping or return costs from the refund where permitted by applicable law.