Contact information
CONTACT INFORMATION
Last updated: July 2026
At Luxanova, customer satisfaction is our priority. If you have any questions about your order, our products, shipping, returns or any other enquiry, our Customer Support Team is here to help.
Customer Support
Email:
luxanova@mail.co.uk
Telephone:
+33 6 14 76 40 03
Business Hours:
Monday to Friday
9:00 AM – 6:00 PM (GMT)
We aim to respond to all enquiries within 24 to 48 business hours.
Business Information
Business Name: Luxanova
Owner: Giovanni Boscher
Business Address:
47 Rue Vivienne
75002 Paris
France
Website:
https://luxanova.co.uk
Order Support
For faster assistance, please include the following information when contacting us:
- Your full name
- Your order number
- The email address used for your purchase
- A detailed description of your request
- Photos of the product (if reporting damage or a defect)
Returns
Please do not return any products without contacting us first.
Return instructions and the appropriate return address will be provided after your return request has been reviewed and approved.
Customer Service
We can assist you with:
- Product information
- Order tracking
- Delivery enquiries
- Returns and refunds
- Warranty claims
- Damaged or defective items
- Payment enquiries
- General support
Response Time
We aim to reply to all emails within 24–48 business hours.
During weekends, bank holidays or busy periods, response times may be slightly longer.
Thank You
Thank you for choosing Luxanova.
We appreciate your trust and are committed to providing high-quality lighting products and excellent customer service.